Returns and Cancellations

What is your refund policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
The e-F@ctory Alliance store by Digital River offers a 30-day money back guarantee.

More questions? Back to Main Help Page

How do I request a refund?
To request a refund, you must look up your order and then use the request a refund option to submit your request.

More questions? Back to Main Help Page

How do I cancel my order (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Click here to submit a request to cancel your order.

More questions? Back to Main Help Page

When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).

More questions? Back to Main Help Page